No. Simple Video Making products must not be re-sold, transferred, bartered, traded, shared, leased or given away to any other party, and the license must not be subleased to a third party.
Exceptionally, Simple Video Making products can be resold to the extent that it is embedded in your own work as part of a finished end product. End product is any production made using any of the products purchased from Simple Video Making.
3. Can I share the template I've bought with my friends?
No. If they'd like to use the template, they have to purchase the templates by themselves.
4. How many videos in which the template can be used?
The template can be used in as many videos as you wish to for personal projects or different clients and companies.
PURCHASING, BILLING & PRIVACY
1. How do I purchase Simple Video Making products?
From 01 January 2018, the payment can be made through Paypal on our website, and by any card that Paypal service supports. It is not necessary to have an account with Paypal to place an order.
This video will walk you through an easy to follow, step-by-step guide of how to purchase a product on our website:
It is important that the email address you provided is valid as it will be used for product delivery and communication/customer service purposes.
Update (18 October 2018): The option to securely make payment with credit cards through Stripe gateway has just been added. You can now purchase by choosing to pay with Paypal or your credit cards. This option is added due to the fact that Paypal doesn't show the "Pay with Credit Cards" option in some countries.
2. Is it safe to make a payment through Paypal or Stripe?
Absolutely yes. Paypal and Stripe take security seriously. They are famously stable and secure online payment processors.
Please make sure that the page at which you are making the payment starts with “https://“ (with a tiny lock in front) for optimal security.
Check out Paypal and Stripe websites to learn more about their security.
3. My payment was declined. What should I do?
Your bank may have declined your transaction. If the problem persists, please contact your bank to find out why it was declined.
4. I successfully purchased a product. Where is the download link?
As soon as your payment goes through, an automatically generated email with download link will be sent to the email address you provided. Therefore, it is very important that a valid email address is provided when you make the payment.
Note: It is highly recommended to use an email address provided by Google's email servers. This is because some servers may block the automatic email with download link.
If the download link is nowhere to be found in your email, please contact us immediately and we will resend you the download link as soon as possible.
5. Do download links expire?
Yes. From 08 May 2018, all file download links sent in purchase receipts expire after 30 days. Once a download link is expired, it cannot be used again. It's highly recommended that you download it as soon as you receive the receipt email.
6. How can I (re)download a product I purchased after the download link is expired?
If the download link in your purchase receipt is expired and you'd like to download it again, don't panic! Simply contact us through the email address you used when purchasing the product, and provide us with the product name. The download link will then be sent to you again within 24 hours after we receive your message.
7. Where can I find my invoice after the payment is successfully made?
When you purchase with Paypal, as soon as the payment is successful, an invoice will be sent to the email address that you provided. Thus, it is critically important that a valid email address is provided when you make the payment.
The download link is NOT included in the invoice. It will be sent in a separate email.
8. What is your return policy?
Once you have purchased a product from Simple Video Making's website, we are unable to accept returns if you change your mind. Please ensure before purchasing that you are happy with the product based on the product description, and that it is compatible with your Final Cut Pro version. We will not refund if our products are incompatible with your Final Cut Pro. Please check the version of your Final Cut Pro before purchasing.
That being said, if you have any trouble deciding or using the product, please feel free to contact us. We are more than happy to help!
Simple Video Making only do refunds if you purchased a product twice by mistake. In that case, please email us with the transactions information, and the total amount will be refunded within seven business days.
9. Do I have access to free updates for the product I purchased from Simple Video Making?
Yes. You will have free unlimited time access to any update of the product that you purchased.
Once the updated version is available, it will be sent out to the email address you provided when purchasing the product. If there is any change in email address, please do let us know as soon as possible.
10. Will Simple Video Making give, share or sell my email address and personal information to a third party?
Definitely no! Simple Video Making highly respects your privacy and will never give, share or sell your email address and personal information to a third party.
Once you purchase a product, your email will be automatically added in our mailing list for update and newsletter purposes only. Rest assured that we won't be spamming you! We hate spams, too!
If you wish to withdraw from the mailing list, when you receive a newsletter from Simple Video Making, simply scroll down and select "Unsubscribe to our mailing list".
Don't worry - after unsubscribing to our mailing list, if the product you purchased is updated, an email with the updated download link will still be sent to you without any extra cost.
1. Is there any instruction on how to use Simple Video Making templates?
Yes. A Help file with a link to the tutorial video is included in each product that you purchase.
After downloading the product, simply unzip it, and the Help file can be easily found in the unzipped folder.
2. I don't have the "Motion Templates" folder on my computer. What should I do to install Simple Video Making templates?
If you don't have "Motion Templates" folder, don't panic! You can always create one. Once created, right click on the folder and select Get Info. In the Name & Extensions section, make sure it reads: "Motion Templates.localized" (without the quotes). The case sensitive spelling (including spaces) is very important.
Then inside the Motion Templates folder, create four other folders named: Titles, Generators, Effects, and Transitions. Do the same as the Motion Templates folder - go into Get Info and make sure their extensions are .localized.
Please note that there is no need to add the .localize extensions to the "Finder" folder itself.
3. After I installed the templates and opened FCPX, why did I only see a "Missing Files" warning?
This might happen due to 2 reasons:
Reason 1: The templates are placed in the wrong folder. Make sure to double-check the tutorial video to see where the templates should be installed.
Reason 2: You are using an incompatible version of FCPX. Please make sure that your FCPX is compatible with the required version. Information about compatibility can be found in the product description. To solve the problem, simply update your FCPX and the template will work perfectly.
4. When I add a video to a drop zone, my video becomes a frozen or still image. Why does this happen?
A drop zone in Final Cut Pro X is a graphics placeholder where you can add an image or video from your library.
When you add a video to a drop zone in a template and it becomes a still image, it is because the duration of the clip you selected is shorter than that of the template.
5. The duration of my video is even longer than that of your template. Why do I still get the still image when adding my video to the dropzone?
It's because the part of the video that you selected to add to the drop zone is not long enough.
Please check out this tutorial video and follow the steps closely to add a part of your video to a dropzone properly:
1. When a product is updated, do I have to purchase the product again?
No. Our updates are completely free.
When a product is updated, we'll send out an email with the updated download link to the email address you provided us when purchasing the product.
The updated download link is sent out as soon as we publish a preview video of that updated version on our Youtube channel. Please check both of your inbox and spam folders, and contact our team if you still haven't received it yet.
2. How do I install the updated version?
The installation process of an updated version is the same as that of the original version.
After downloading the .zip file, simply unzip it and open the folder. You'll find a Help file inside which includes a link to the tutorial video on how to install and customize the product.
3. If I'm using your templates for a project I'm currently working on, do I replace the old version with the updated one?
If you're using our templates in your current project, please do not delete the old version.
Place the updated version where it's supposed to be to install it. Then delete the old version when you finish your project.
4. I'm currently not using your templates in any of my videos. Do I replace the old version with the updated one?
You can delete the old version and install the updated one.
1. Do I have to credit Simple Video Making if I use your freebies in my monetized Youtube videos or commercial videos for myself/my clients?
No credits required when you use our freebies to create your videos for personal or commercial purposes.
2. Are your freebies just trial versions of your products? Do I have to purchase a license to have access to their full features?
Our freebies are 100% free. No strings attached. They are not trial versions of any of our products. You don't have to make any purchase to use them.
3. Do you provide customer support for freebies?
Unfortunately, we are unable to provide customer support for freebies. Please check our technical issues section above for frequently asked questions related to technical problems.