Thank you for purchasing our product! Our team will be in touch with you via email to help you with installing this pack.
You also didn’t have to purchase it twice! If you purchased this pack before, you would automatically get an updated download link for the updated version when it was released. All of our updates are free. It might end up in your spam folder. We’ll send you a full refund for your second payment!
No, you don’t need to purchase the pack again if you have already purchased it before. The download link expires after 30 days. If you’d like to download it again anytime in the future, please email us (https://simplevideomaking.com/contact-us/) and we will resend you the download link.
Thank you for purchasing the pack and contacting me!
The download link has just been sent to you.
Please note that, as mentioned above, when you make a payment through Paypal, it may take up to 24 hours to receive the product. If you’d like to receive it immediately for your next purchase, please make the payment with Stripe and the download link will be sent to you right away.
Please let me know if you need any further assistance.
The download link was sent to the email address you provided. Please double check your inbox (and spam folder) and let me know if you still haven’t got it yet.
Thank you for purchasing the pack and contacting me!
I have been trying to send you the pack to the email address which is linked to your Paypal account. However, it keeps saying the address couldn’t be found, or is unable to receive mail.
I’ll send the product to the new email address you provided. Also, I just saw you made the payment again. I’ll refund you as it is a double payment for the same product.
I hope you’ll enjoy this pack! If you have any questions, please don’t hesitate to contact me.
Hello there.. I purchased the Christmas Titles & Lower Thirds comprehensive pack and never received my download link. It’s been over 15 min and yes I’ve checked my SPAM folder. I only received the receipt from Paypal. I’ll check again tomorrow morning.
Hi, where’s the tutorial on this… thanks
Hi Barry,
Please download and unzip the file that we sent you. There’s a Help file inside the pack with the tutorial video link.
If you need help, please don’t hesitate to contact our team: https://simplevideomaking.com/contact-us/
I have download it but all the titles are in red. It’s my secondd time purchasing it. I need help and my fop is the latest version. Thank you.
Hi Catherine,
Thank you for purchasing our product! Our team will be in touch with you via email to help you with installing this pack.
You also didn’t have to purchase it twice! If you purchased this pack before, you would automatically get an updated download link for the updated version when it was released. All of our updates are free. It might end up in your spam folder. We’ll send you a full refund for your second payment!
SVM Team
Only FC?
Hi Cristiano,
Thank you for your interest in our Christmas Titles & Lower Thirds pack.
Yes, this pack is compatible with Final Cut Pro X only.
If you have any questions, please don’t hesitate to contact our team: https://simplevideomaking.com/contact-us/
SVM Team
Eu comprei esse pluguim e perdi como faço para baixar novamente? Terei que comprar de novo?
Hi Anderson,
Thank you for your question!
No, you don’t need to purchase the pack again if you have already purchased it before. The download link expires after 30 days. If you’d like to download it again anytime in the future, please email us (https://simplevideomaking.com/contact-us/) and we will resend you the download link.
Best regards,
SVM Team
Really cool. 10 Dollars for this package is very fair. 🙂
Thank you so much! 🙂
Hello, it is working on FCPX 10.4 ? or just 10.4.1
Hi Jo,
Thank you for your interest in the Christmas Titles and Lower Thirds Pack! This pack is compatible with any version of FCPX 10.4.
Best regards,
Denice
I’m working on a Christmas video. Would this work with FCPX 10.4.4?
Hi Leon,
With the new update V.3, this pack is now compatible with FCPX 10.4.5 or above. It won’t work with 10.4.4 unfortunately.
SVM Team
Hi there. I have still not got the email. Would it be the same email I used on Paypal (as I paid on Paypal)
Hi Peach,
Thank you for purchasing the pack and contacting me!
The download link has just been sent to you.
Please note that, as mentioned above, when you make a payment through Paypal, it may take up to 24 hours to receive the product. If you’d like to receive it immediately for your next purchase, please make the payment with Stripe and the download link will be sent to you right away.
Please let me know if you need any further assistance.
Merry Christmas! 🎄
Denice
I PAID,,,,BUT MAIL DID NOT ARRIVE.
It takes 24 hours …
Thank you for your purchase, Park! The download link was sent to you. Please check your mailbox.
Cheers!
Denice
How long does it take for the email to arrive? Is it instant? Haven’t received and it is not in my spam.
Got the email. However, I’m getting a 502 error on both the ufont files.
Hi BB,
Thank you for your message! I’ve just sent you an alternative link to download the fonts. Please check your mailbox.
Please don’t hesitate to contact me if you need further assistance!
Best regards,
Denice
Am I able to change the texts if needed? or is it fixed?
Hi Sam,
Thank you for your interest in this pack!
Yes, you are. All of the texts are editable.
Cheers,
Denice
Eu paguei e até o momento não recebi o link por email como faço?
Hi Anderson,
Please check your inbox/spam folder – the download link was sent to the email address that you provided.
Please let me know if you still haven’t received it yet.
Cheers,
Denice
I paid, and how to download?
Hi Konstantin,
Thank you for purchasing the pack!
The download link was sent to the email address you provided. Please double check your inbox (and spam folder) and let me know if you still haven’t got it yet.
Best regards,
Denice
How do I find out what email I sent it to, can’t seem to find this.
I believe it got sent to the wrong email address, can it please be sent to the one I provided in this comment?
and I might have paid 2x
Dear Uriel,
Thank you for purchasing the pack and contacting me!
I have been trying to send you the pack to the email address which is linked to your Paypal account. However, it keeps saying the address couldn’t be found, or is unable to receive mail.
I’ll send the product to the new email address you provided. Also, I just saw you made the payment again. I’ll refund you as it is a double payment for the same product.
I hope you’ll enjoy this pack! If you have any questions, please don’t hesitate to contact me.
Best regards,
Denice
Hello there.. I purchased the Christmas Titles & Lower Thirds comprehensive pack and never received my download link. It’s been over 15 min and yes I’ve checked my SPAM folder. I only received the receipt from Paypal. I’ll check again tomorrow morning.
Thank you,
Giovanni
Hi Giovanni,
Thank you for purchasing the pack! It has been sent to you.
Please note that it takes up to 24 hours to receive the pack when you purchase a product through Paypal.
Feel free to contact me if you need further assistance!
Cheers,
Denice
I paid for this, but how do I download it?
Hi Danielle,
An email with the download link was sent to the email address you provided. Please double check and let me know if you still haven’t got it yet.
Cheers,
Denice
Can we change the text? I mean, if I need a french version?
Hi Denis! Yes, you absolutely can change the texts 🙂
A fine festive collection – These will change the look and feel of my video Xmas cards for sure – real quality .